Imports and clean-up
Duplicate customers, broken date columns, STB numbers mangled by Excel — send us the file and we will tell you what is wrong with it before it becomes your problem.
Direct Operator Helpline 24/7 WhatsApp & Phone
A person on WhatsApp, not a ticket queue.
Message the number below and you reach the team that runs the platform. Onboarding, imports, provider setup, and anything that breaks — same thread, same people.
WhatsApp — fastest
+91 83330 09898
Send your operator name and what you need. Screenshots welcome — they usually save a round trip.
Office
Vijayawada
One Center, Flat 404, Gollapudi, Vijayawada, Andhra Pradesh, India.
Getting started
From your first message to your first collection.
Most operators are billing on CableWay inside a week. The work is mostly ours, and none of it needs you to stop what you are doing now.
Day 1
You send us your list
A spreadsheet, an export from whatever you use now, or a photo of the register. We tell you what we can read and what we need cleaned up before we import it.
Day 2
We import and you check
Your customers, areas, packages and balances go in. We run the import as a dry run first and show you the result, so a bad date column never becomes six months of wrong bills.
Day 3
We wire up your provider
Your provider portal login is configured and tested against a single subscriber before anything runs in bulk. You watch the first renewal happen.
Day 4
Your agents get the app
Agents are created, areas assigned, printers paired and receipt layouts set with your shop name and numbers. We walk one agent through a real collection.
Day 5
You bill the month
The first run is generated with you on the call. Bills go out by SMS and WhatsApp with pay links, and the collections start landing.
What we handle
Things you do not have to work out yourself.
Provider setup
Portal credentials, subscriber matching, plan mapping and the first verified renewal. We do not hand it over until it works on a real customer.
Gateways and SMS
Connecting your own Razorpay, PhonePe or SMS account, testing a live payment, and checking the settlement lands where you expect.
Receipts and branding
Your shop name, your area contact numbers, your language, on the printed receipt and the shared bill.
Training your staff
A walkthrough for you and one for your agents, on a call, using your own data rather than a demo account.
When something breaks
Message the same WhatsApp number. You reach the team that runs the platform, not a queue.
Already using CableWay
Where to go for what.
Log in
The operator portal is at lmo.cableway.in. If you cannot get in, message us rather than trying again — a locked account is a two-minute fix.
Get the apps
Current builds of the operator, agent and assistant apps are in the portal under Downloads, and we can send you a direct link on WhatsApp.
A renewal did not fire
Open the customer, look at the upstream job and its screenshot. If it says failed with a reason you cannot act on, send us the job and we will look at it.
Tell us about your network.
How many connections you run and which provider you buy from — that is all we need to get you started.